TMP files are not removed when running Fast & Safe Cleanup

Situation:
When you run Fast & Safe Cleanup, CleanSweep does not delete all TMP files.

Solution:
Windows, as with many other applications, creates numerous temporary files during the normal course of operation. When these files become corrupted, or the program that created them crashes, they end up not being deleted as they should be. Fast & Safe Cleanup deletes these left-over temporary files to free disk space and prevent other problems.

Possible reasons why CleanSweep would fail to remove or see TMP files

• Corrupted files, in any of the directories where these file types may be stored
• Corrupted or damaged drive map
• Corrupted CleanSweep program, or corrupt or damaged install of CleanSweep
• Corrupted operating system
• Conflicting software - either a memory resident driver or program

• Files with the .tmp extension located in the \windows\temp folder that have not been changed, read, or viewed for at least 7 days
• Files that begin with ~ (tilde) located in the \windows\temp folder that have not been changed, read, or viewed for at least 7 days

• If there are certain file types that you do not want to be deleted by Fast & Safe Cleanup, you can set the Norton Safe to protect these files and prevent Fast & Safe Cleanup from deleting them. You can then view the files within the Norton Safe and decide whether to delete them from there.
• You can also modify the settings for Fast & Safe Cleanup so that it does not delete files in certain locations such as Internet History files or Lost Cluster files.

• Enable show all files
• Manually remove TMP files
• Manually remove transient files

1. Click Start, point to Programs, and then click Windows Explorer.
2. Click View, and then click Options or Folder options.
3. Click the View tab, and then disable, if necessary, the "Hide file extensions for known file types" option.
4. Enable Show all files, click Apply and then click OK.

1. Click Start, point to Programs, and then click Windows Explorer.
2. Click Tools, and then click Folder options.
3. Click the View tab, and then disable, if necessary, the "Hide file extensions for known file types" option.
4. Enable Show all files, click Apply and then click OK.

1. Exit all open applications.
2. Click Start, point to Programs, and then click Command Prompt.
3. At the DOS prompt, type set and then press Enter. A list of all variables appears.
   
   For example:
   TMP=C:\Windows\Temp
   TEMP=C:\Windows Temp
   Prompt=$p$g
   winbootdir=C:\Windows
   COMSPEC=C:\Windows\Command.com
   PATH=C:\Windows;C:\Windows\Command;C:\Progra~1\Symantec\PCANYW~1
   windir=C:\Windows
   
4. Note the location of TMP and TEMP. They are not necessarily in the same location.
5. Change to the location that the TMP variable points to.
   For this example, type cd\windows\temp and then press Enter.
6. Type del *.tmp and then press Enter. This deletes all files that have a .TMP extension.
   
   

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   Note: Remove only the contents of the folder, not the folder itself.

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7. Repeat Steps 5 and 6 for the TEMP variable location, if it is different.
8. Type exit and then press Enter. The DOS window closes.

1. Click Start, point to Programs, and then click Windows Explorer.
2. Locate and select the folder noted for the operating system.
3. Click Edit, and then click Select all. All files are selected.
4. Press Delete. The files are removed to the Recycle Bin.
5. Once you have removed the contents of these directories, shut down and restart the computer.
6. Log on to the Internet. Go to a few Web sites, and then run CleanSweep again.
   
   Storage location for transient files:
   Windows 9x/Me platforms: C:\Windows\Temp
   Windows NT/2000/XP platforms: C:\Winnt\Temp